DXP

Goal

Since it has a history of over 100 years serving the gas and oil industry, the goal was to adapt to a tech-driven landscape to provide updated solutions for its customers. 

Story

DXPe was born as Southern Engine and Pump Company in 1908, re-chartered Sepco Industries in 1979, and renamed DXP Enterprises, Inc. in 1996. With a focus on customer-supporting abilities, the company was able to acquire diverse companies, harnessing their product expertise and technical services.

To this day, DXP remains on the leading edge of technology, training, and products, with a distinct specialization in Industrial MRO supply chain management that allows it to attract and retain high-level employees for long-term partnerships. The core of their strategy relies on being the industrial customer’s best choice.

Challenges

For Capicua’s team, the challenges were divided into three main areas: maintaining business rules, developing a transparent process, and improving Client Experience. 

First, its ERP software didn’t have a structure that made the connection with its e-commerce possible, and its e-commerce platform didn’t have an API to interact with its ERP. All these disconnections made redesign a highly complex challenge. 

While its previous e-commerce provider was outdated and unintuitive for regular users, the company didn’t want to migrate its core business flow from its current provider, so a simple e-commerce solution was not enough for its offering. 

The challenge was to improve their technology and apply a user-focused approach to build a custom warehouse solution that allowed DPX to keep growing.