Agero

Goal

The goal was to upgrade the business platform. As a result, each type of client could access a complete experience. We’ve been working with the venture since 2021. Within this process, we are constantly striving for constant stack improvements.

Story

While Agero as a brand has been around since 2011, the company’s history is much longer. In 1972, Cross Country Motor Club (CCMC) began selling motor clubs in the Boston region. Over 16 years later, in 1988, it won “The Call Center of the Year Award for Excellence.” This was a huge step, as this award recognized the quality of its services. It wasn’t until 2008 that they acquired ATX Group, an essential provider of connected vehicle services. Three years later, the two services got blended under the brand Agero.

The venture hasn’t stopped there. Recently, Agero acquired Swoop, an automated dispatching platform, and Road America Motor Club. Not only do these acquisitions prove its compromise with its services. Also, they show a deep understanding of industry-related changes and take towards-the-future actions.

Challenges

Not only does Agero offer many services, but it also has different types of clients for each of them. Among its solutions, there are roadside assistance, dispatch management, and tow management software. Others include consumer affairs, recall, and industrial solutions. All these apply to final customers, automakers, and repair facilities.

Further, these involve fleets, insurance and assistance companies, and service providers. We needed to build a high-function platform with this amount of services and profiles. On top of that, it had to be able to encompass each need while giving smart and fast solutions. Agero’s philosophy relies on two pillars. While there's strengthening business, there are also creating stronger and lasting customer relationships.